To be eligible for a return, the item must be unused, undamaged, in its original packaging, and include all parts and accessories.

Proof of purchase or order information may be required.

To start a return, contact us at contact@bollbo.com.

Please include your order information and relevant details regarding your return request.

Do not send an item back without return authorization.

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect due to an error by BOLLBO.

• Personalized or custom-made products.
• Final sale products.
• Items used or damaged after delivery.
• Items that have been altered.
• Items not returned in their original packaging.

Exchanges are available subject to product availability.

To request an exchange, contact us at contact@bollbo.com.

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

Approved refunds will be issued to the original payment method.

Approved refunds are processed within 5 business days.

Your bank or payment provider may require additional time for the refund to appear in your account.

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped.