Refund policy

.bollbo-refund, .bollbo-refund * { box-sizing: border-box; } .bollbo-refund { --bg: #f7f2ea; --soft: #eee6db; --white: #ffffff; --text: #2a2622; --muted: #6e655d; --accent: #b77a3d; --line: #ddd3c7; max-width: 1180px; margin: 0 auto; padding: 60px 24px 90px; color: var(--text); font-family: inherit; line-height: 1.7; } .bollbo-refund-hero { background: var(--bg); border: 1px solid var(--line); padding: 66px 50px; text-align: center; margin-bottom: 22px; } .bollbo-refund-hero h1 { font-family: Georgia, "Times New Roman", serif; font-size: clamp(40px, 5vw, 58px); line-height: 1.08; font-weight: 500; letter-spacing: -1.5px; margin: 0; color: var(--text); } .bollbo-refund-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 18px; } .bollbo-refund-card { background: var(--white); border: 1px solid var(--line); padding: 32px; min-width: 0; } .bollbo-refund-card.full { grid-column: 1 / -1; } .bollbo-refund-card.feature { background: var(--soft); } .bollbo-refund-heading { display: flex; align-items: center; gap: 13px; margin-bottom: 20px; } .bollbo-refund-icon { width: 38px; height: 38px; min-width: 38px; border: 1px solid var(--accent); display: flex; align-items: center; justify-content: center; color: var(--accent); font-size: 13px; font-weight: 700; } .bollbo-refund-card h2 { margin: 0; color: var(--text); font-size: 14px; line-height: 1.4; letter-spacing: 1px; font-weight: 700; } .bollbo-refund-card p { margin: 0 0 14px; color: var(--muted); font-size: 15px; } .bollbo-refund-card p:last-child { margin-bottom: 0; } .bollbo-refund-card strong { color: var(--text); } .bollbo-refund-card a { color: var(--text); font-weight: 600; text-decoration-color: var(--accent); text-underline-offset: 3px; } .bollbo-refund-window { display: inline-flex; align-items: baseline; gap: 8px; padding: 20px 24px; margin-bottom: 18px; background: rgba(255,255,255,.6); border: 1px solid var(--line); } .bollbo-refund-window strong { font-family: Georgia, "Times New Roman", serif; font-size: 38px; line-height: 1; font-weight: 500; color: var(--text); } .bollbo-refund-list { list-style: none; margin: 0; padding: 0; } .bollbo-refund-list li { position: relative; padding: 11px 0 11px 24px; border-bottom: 1px solid var(--line); color: var(--muted); font-size: 15px; } .bollbo-refund-list li:last-child { border-bottom: 0; } .bollbo-refund-list li::before { content: "—"; position: absolute; left: 0; color: var(--accent); } .bollbo-refund-contact { margin-top: 18px; background: var(--text); color: #fff; padding: 42px; display: grid; grid-template-columns: .9fr 1.2fr; gap: 40px; align-items: center; } .bollbo-refund-contact h2 { margin: 0; font-family: Georgia, "Times New Roman", serif; color: #fff; font-size: 34px; font-weight: 500; } .bollbo-refund-contact-details { padding-left: 35px; border-left: 1px solid rgba(255,255,255,.22); } .bollbo-refund-contact-details p { margin: 3px 0; color: rgba(255,255,255,.72); font-size: 14px; } .bollbo-refund-contact-details strong, .bollbo-refund-contact-details a { color: #fff; } @media (max-width: 768px) { .bollbo-refund { padding: 28px 14px 55px; } .bollbo-refund-hero { padding: 46px 22px; } .bollbo-refund-hero h1 { font-size: 36px; } .bollbo-refund-grid { grid-template-columns: 1fr; gap: 12px; } .bollbo-refund-card, .bollbo-refund-card.full { grid-column: 1; padding: 24px 20px; } .bollbo-refund-contact { grid-template-columns: 1fr; gap: 22px; padding: 30px 22px; } .bollbo-refund-contact-details { padding: 20px 0 0; border-left: 0; border-top: 1px solid rgba(255,255,255,.2); } }

Return & Refund Policy

01

RETURN WINDOW

30 days

You may request a return within 30 days of delivery.

02

RETURN ELIGIBILITY

To be eligible for a return, the item must be unused, undamaged, in its original packaging, and include all parts and accessories.

Proof of purchase or order information may be required.

03

HOW TO START A RETURN

To start a return, contact us at contact@bollbo.com.

Please include your order information and relevant details regarding your return request.

Do not send an item back without return authorization.

04

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect due to an error by BOLLBO.

05

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive an incorrect product, contact us at contact@bollbo.com.

Please include your order number and photographs showing the issue where applicable.

We will review the issue and provide an appropriate resolution where applicable.

06

NON-RETURNABLE ITEMS

  • Personalized or custom-made products.
  • Final sale products.
  • Items used or damaged after delivery.
  • Items that have been altered.
  • Items not returned in their original packaging.
07

EXCHANGES

Exchanges are available subject to product availability.

To request an exchange, contact us at contact@bollbo.com.

08

REFUNDS

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

Approved refunds will be issued to the original payment method.

Approved refunds are processed within 5 business days.

Your bank or payment provider may require additional time for the refund to appear in your account.

09

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

CONTACT US

BOLLBO

Operated by Altivon LLC

30 N Gould St, Ste R

Sheridan, WY 82801

United States

Email: contact@bollbo.com