Refund policy
Return & Refund Policy
At BOLLBO, we want you to feel confident when shopping with us. If a product is not right for you, eligible items may be returned in accordance with the conditions below.
Return Window
You may request a return within 30 days of delivery.
To qualify for a return, the product must be in the same condition in which you received it: unused, undamaged, and in its original packaging, with all included parts or accessories, if applicable.
Proof of purchase or your order information may be required to process the return.
How to Start a Return
To request a return, contact us at:
contact@bollbo.com
Please include your order number and the reason for your return.
Do not send products back without first contacting us. Returns sent without prior authorization may not be accepted.
Once your return request has been reviewed, we will provide you with the applicable return instructions.
Return Shipping
Unless the product is damaged, defective, or incorrect due to an error on our part, customers are responsible for return shipping costs.
If you receive a damaged, defective, or incorrect product, contact us at contact@bollbo.com with your order number and relevant photos so we can review the issue.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at contact@bollbo.com.
After reviewing the issue, we will provide an appropriate resolution where applicable.
Non-Returnable Items
Certain products may not be eligible for return, including:
• Personalized or custom-made products
• Items marked as final sale
• Products that have been used, damaged after delivery, altered, or returned without their original packaging
Any applicable return restrictions will also be clearly disclosed on the relevant product page before purchase.
Exchanges
If you would like a different product or product variation, contact us at contact@bollbo.com.
Availability of replacement items cannot be guaranteed.
Refunds
Once we receive and inspect your returned product, we will notify you of the outcome of your return.
If approved, the refund will be issued to your original payment method.
Your bank, credit card provider, or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges, if applicable, are not refundable unless the return is due to a damaged, defective, or incorrect product caused by us.
Order Cancellations
If you need to cancel an order, contact us at contact@bollbo.com as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
Contact Us
BOLLBO
Operated by Altivon LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: contact@bollbo.com