Shipping policy

Shipping Policy

Last updated: August 29, 2026

At BOLLBO, we aim to provide clear and transparent shipping information so you know what to expect when placing an order.

ORDER PROCESSING

Orders are processed within 2 business days after your order is placed and payment is successfully confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.

SHIPPING WITHIN THE UNITED STATES

BOLLBO currently ships to customers within the United States.

Estimated delivery time: 3–5 business days after shipment.

Shipping charges, if applicable, are displayed during checkout before you complete your purchase.

ORDER TRACKING

Once your order has shipped, you will receive a confirmation email containing a tracking number when tracking is available.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated or you experience an issue with your delivery, contact:

contact@bollbo.com

Please include your name and order number so we can review the shipment.

DELIVERY ESTIMATES

Delivery times provided on our website are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, transportation disruptions, or other unexpected events.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error in your shipping address, contact us at contact@bollbo.com as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

P.O. BOXES

Availability of delivery to P.O. Boxes may depend on the shipping carrier used for your order.

If a carrier cannot deliver to the provided address, we may contact you for an alternative shipping address.

DAMAGED, DEFECTIVE, INCOMPLETE OR INCORRECT ORDERS

Please inspect your order after delivery.

If your order arrives damaged, defective, incomplete, or you receive an incorrect product, contact us at contact@bollbo.com as soon as possible.

Please provide your order number and, where applicable, photographs showing the issue.

We will review the issue and provide an appropriate resolution where applicable.

LOST PACKAGES

If tracking indicates a delivery problem or your package has not arrived within the expected delivery timeframe, contact us at:

contact@bollbo.com

Please provide your order number and relevant tracking information so we can review the shipment with the applicable carrier.

RETURNS AND REFUNDS

Returns and refunds are handled according to our Return & Refund Policy.

Please review that policy for information regarding eligibility, return conditions, return shipping, and refunds.

For questions regarding shipping or an existing order:

BOLLBO
Operated by Altivon LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Email: contact@bollbo.com