Privacy policy

Last updated: August 29, 2026

BOLLBO, operated by Altivon LLC (“BOLLBO,” “we,” “us,” or “our”), operates this online store and website, including the related information, content, features, tools, products, and services offered through it (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit our website, use our Services, make a purchase, communicate with us, or otherwise interact with BOLLBO.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.

• Order and transaction information, including products viewed, added to your cart, purchased, returned, exchanged, or canceled.

• Payment information, including payment method and transaction information. Payment information may be processed by Shopify and our payment providers.

• Account information, if customer accounts are available, including login information, preferences, and account settings.

• Communications, including information you provide when contacting our customer support.

• Device and technical information, such as IP address, browser type, device information, network information, and similar identifiers.

• Usage information, including information about how you interact with our website and Services.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, subscribe to marketing communications, or otherwise provide information to us.

• Automatically when you visit or interact with our website, including through cookies and similar technologies.

• From Shopify and service providers that help us operate our store.

• From business, advertising, analytics, or other partners where permitted by applicable law.

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Process and fulfill orders.
• Process payments.
• Arrange shipping and delivery.
• Handle returns, refunds, and customer service requests.
• Maintain and manage customer accounts where available.
• Communicate with you regarding your orders or inquiries.
• Operate, maintain, and improve our website and Services.
• Detect and prevent fraud, abuse, and security incidents.
• Send marketing communications where permitted by applicable law and according to your communication preferences.
• Measure and improve our marketing and advertising.
• Comply with applicable laws, regulations, legal proceedings, or government requests.
• Protect our rights, customers, business, and Services.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary to operate our business, including to:

• Shopify, which provides our ecommerce platform.
• Payment processors and financial service providers.
• Shipping, fulfillment, and logistics providers.
• Customer support providers.
• Hosting, IT, security, and cloud service providers.
• Analytics and advertising providers where applicable.
• Professional advisers and service providers.
• Government authorities or other parties when required by applicable law.

We may also disclose information in connection with a business transaction such as a merger, acquisition, financing, reorganization, or sale of all or part of our business.

SHOPIFY

Our online store is powered by Shopify.

Shopify processes certain personal information to provide and improve its services and to enable the operation of our online store.

For additional information about how Shopify processes personal information, please refer to Shopify's applicable privacy information.

COOKIES AND SIMILAR TECHNOLOGIES

Our website and the services used to operate it may use cookies and similar technologies.

These technologies may be used to:

• Keep the website functioning properly.
• Remember your preferences.
• Maintain shopping cart functionality.
• Understand website performance and usage.
• Prevent fraud and improve security.
• Support analytics and advertising where applicable.

Your available choices regarding cookies may depend on your browser, device, location, and the technologies enabled on our website.

MARKETING COMMUNICATIONS

If you subscribe to marketing communications from BOLLBO, we may send you information about products, new arrivals, promotions, or other updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link provided in those emails.

Even after unsubscribing from marketing communications, we may continue sending non-promotional communications related to your orders, account, customer service requests, or other transactions.

MINORS

Our website and Services are intended for use by adults and are not directed to children.

We do not knowingly collect personal information directly from children under the age required to provide consent under applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us, please contact us at contact@bollbo.com.

DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide Services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have rights regarding your personal information, which may include the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Obtain a copy of certain personal information.
• Opt out of certain uses of personal information for targeted advertising, sale, or sharing where applicable.
• Withdraw consent where processing is based on consent.
• Appeal certain decisions regarding a privacy request where applicable.

These rights are not absolute and may be subject to exceptions under applicable law.

To submit a privacy request, contact us at:

contact@bollbo.com

We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising privacy rights provided by applicable law.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

Third-party websites operate under their own privacy practices and policies. BOLLBO is not responsible for the privacy practices of websites or services that we do not control.

INTERNATIONAL USERS AND DATA TRANSFERS

Our service providers may process or store personal information in countries other than the country where you live.

Where required by applicable law, appropriate mechanisms may be used for international transfers of personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our Services, business practices, technologies, or legal requirements.

When we update this Privacy Policy, we will update the “Last updated” date displayed at the top of this page.

For questions about this Privacy Policy, our privacy practices, or requests concerning your personal information, contact:

BOLLBO
Operated by Altivon LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Email: contact@bollbo.com